Privacy and Terms of Service

Here is a comprehensive, combined Terms of Service and Privacy Policy tailored for Wachusett Pet Care, LLC (based in Paxton, MA, serving Worcester County).

Because this business involves physical entry into clients’ homes, handling live animals, and managing medical/emergency situations, this document has been customized to include strong liability waivers, booking/cancellation rules, and veterinary emergency clauses alongside digital privacy standards.

WACHUSETT PET CARE, LLC

TERMS OF SERVICE & PRIVACY POLICY (COMBINED)

Last Updated: May 28, 2026

Welcome to Wachusett Pet Care, LLC (“Company,” “we,” “us,” or “our”). This document contains both our Terms of Service and our Privacy Policy. By accessing our website (https://wachusettpetcarellc.com/), booking our services, or interacting with us, you (“Client,” “you,” or “your”) agree to be bound by all the terms, conditions, and privacy practices outlined below.

If you do not agree with any part of these terms, please discontinue use of our website and services immediately.

PART 1: TERMS OF SERVICE

1. Services Provided

Wachusett Pet Care, LLC provides professional, in-home pet care services, including but not limited to: Dog Walking, Dog and Cat Sitting, Overnight Pet Sitting, Dog Hiking, Pet Taxi, Training Support, and Pet Waste Removal. The specific scope, frequency, and rates of services will be agreed upon via our formal intake/booking process.

2. Client Obligations & Pet Eligibility

  • Vaccinations & Health: The Client certifies that all pets are up-to-date on all legally required and medically recommended vaccinations (including rabies, distemper, and parvo for dogs). Client must disclose any known illnesses, allergies, or medical conditions prior to scheduling.

  • Behavioral Disclosures: Client must explicitly disclose any history of aggression, biting, extreme fear, or property destruction by the pet. Wachusett Pet Care, LLC reserves the right to refuse or terminate service immediately if a pet poses a safety hazard to our staff, themselves, or others.

  • Home Access & Safety: Client agrees to provide secure, functional keys, entry codes, or lockbox access. Client is responsible for ensuring that the home environment is safe, climate-controlled, and clear of hazards for our staff.

3. Booking, Payments, & Cancellations

  • Reservations: Bookings are confirmed only after the completion of an initial consultation (Meet & Greet) and written confirmation from us.

  • Payments: Payments are due in accordance with the billing terms stated at the time of booking. Late payments may result in a suspension of services or additional late fees.

  • Cancellations: * Standard daily dog walking and pet visits must be canceled within our designated timeframe (e.g., 24–48 hours) to avoid being charged in full.

    • Overnight stays and holiday bookings require advanced notice for cancellations, as these time slots are exclusively reserved. Specific cancellation fee structures will be detailed in your individual service agreement.

4. Veterinary Medical Emergency Authorization

In the event of a pet health emergency, Wachusett Pet Care, LLC will attempt to contact the Client immediately using the emergency contact information provided. If the Client or emergency contact cannot be reached, Client hereby authorizes Wachusett Pet Care, LLC to seek emergency veterinary care at the pet’s primary veterinarian or the nearest available 24-hour emergency veterinary hospital.

  • Client agrees to assume full financial responsibility for any and all veterinary costs, treatments, transport fees, and medications incurred during an emergency.

  • Client releases Wachusett Pet Care, LLC from any liability relating to decisions made in good faith by veterinary professionals.

5. Limitation of Liability & Indemnification

  • Property & Pet Damage: Wachusett Pet Care, LLC is insured and bonded. However, we are not liable for any property damage, pet loss, or illness that occurs when we are not actively on the premises, nor are we liable for damages caused by the pet to the Client’s home or belongings.

  • Outside Access: We cannot be held responsible for free-roaming outdoor cats, or pets that escape due to defective fences, gates, or invisible fencing installed at the Client’s property.

  • Indemnification: Client agrees to indemnify, defend, and hold harmless Wachusett Pet Care, LLC and its employees/contractors from any and all claims, damages, liabilities, costs, or expenses (including legal fees) arising from injuries or property damage caused by the Client’s pet to third parties or our staff.

6. Website Use & Intellectual Property

All content on https://wachusettpetcarellc.com/, including text, graphics, logos, and images, is the property of Wachusett Pet Care, LLC and is protected by copyright laws. You may not copy, reproduce, or distribute website content without explicit written permission.

PART 2: PRIVACY POLICY

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy details how we collect, use, and safeguard your data.

1. Information We Collect

We collect personal information that you voluntarily provide when you fill out contact forms, register an account, complete pet profiles, or book a service. This information may include:

  • Contact Information: Name, physical address, phone number, and email address.

  • Home Access Information: Key codes, garage codes, lockbox locations, and security system instructions.

  • Pet Information: Name, breed, age, vaccination history, behavioral traits, medical history, and veterinarian contact details.

  • Billing Information: Credit card or bank account details required to process payments securely via our third-party payment processors.

  • Technical Data: IP address, browser type, and usage data automatically collected via standard website cookies to optimize your browsing experience.

2. How We Use Your Information

We use the collected information strictly to conduct our business and provide top-tier care, including:

  • Scheduling, performing, and verifying pet care visits.

  • Communicating updates, sending post-visit updates (including photos/notes), and responding to inquiries.

  • Processing secure payments and sending invoices.

  • Navigating to and accessing your home safely.

  • Contacting emergency services or veterinarians if an emergency occurs.

3. Sharing & Disclosing Your Data

We do not sell, rent, or lease your personal information to third parties. Your data is shared only under the following limited circumstances:

  • With Our Staff: Employees or independent contractors of Wachusett Pet Care, LLC who require the information to perform care duties at your home.

  • Medical/Emergency Personnel: Veterinarians, clinic staff, or emergency contacts if your pet requires immediate medical attention.

  • Service Providers: Trusted third-party software vendors that power our business (such as scheduling software, CRM platforms, and payment processors). These providers are legally obligated to protect your data and use it only for the services they provide to us.

  • Legal Compliance: If required by law, subpoena, or government authority to protect the safety, rights, or property of Wachusett Pet Care, LLC, our clients, or the public.

4. Data Security

We implement robust, industry-standard physical, electronic, and managerial procedures to safeguard and secure the information we collect. Home access codes and sensitive data are strictly restricted. However, no data transmission over the internet or physical storage system can be guaranteed 100% secure; you provide your data at your own risk.

5. Media Release (Photos & Videos)

During our visits, we frequently take photos or videos of your pets to send you updates. Wachusett Pet Care, LLC reserves the right to use these pet photos and videos on our official social media accounts, marketing materials, or website. * We will never display your home address, last name, or identifying exterior landmarks that compromise your home security.

  • If you wish to opt-out of social media sharing, please notify us in writing at the time of booking.

6. Your Rights & Choice

You have the right to review, update, correct, or request the deletion of your personal information or pet profiles at any time by contacting us directly. Please note that certain data must be retained for legal, billing, or operational safety purposes.

PART 3: GENERAL PROVISIONS

1. Changes to This Document

Wachusett Pet Care, LLC reserves the right to modify these Terms of Service and Privacy Policy at any time. Any updates will be posted directly to this page with an updated “Last Updated” date. Continued use of our website or services constitutes acceptance of the modified terms.

2. Governing Law

These Terms and Privacy Policies are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any legal actions must be filed in a court of competent jurisdiction within Massachusetts.

3. Contact Information

If you have any questions, concerns, or requests regarding these Terms or your Privacy, please contact us at:

  • Business Name: Wachusett Pet Care, LLC

  • Location: Paxton, MA

  • Website: https://wachusettpetcarellc.com/

  • Phone: (315) 882-5801 (or your preferred business contact method)

How to use this document:

  1. Review and Edit: Carefully read through any brackets or filler items (like the phone number listed from public registration records) to ensure it exactly matches your operations.

  2. Add to Your Site: Create a dedicated landing page on your WordPress site (e.g., wachusettpetcarellc.com/terms-and-privacy) and paste this text there.

  3. Link in the Footer: Place a clear link to this page in your website’s footer menu so it is accessible from every page for SEO and compliance health.

  4. Link in your CRM/Portal: If you use specialized pet-sitting software, paste a link to this page in your client onboarding workflows so they must check a box agreeing to it before booking.

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